Contacts

The Fund is administered on behalf of the Trustee by Gallagher. The NPF team at Gallagher is responsible for the day-to-day administration of the Fund. Some of the email addresses for contacting Gallagher may refer to the previous name of the Administrator (Buck). Gallagher can help you with queries about your personal benefits, updating the information they hold for you as well as arranging pension payments, and much more.

Please note that they cannot give you financial advice.

phone

Alternatively, you can call the team between 9am to 5pm, Monday to Friday on 0330 123 9677.

    address

    Address
    Nationwide Pension Fund 
    Buck (Bristol)
    PO Box 319
    Mitcheldean
    GL14 9BF

    If you have a complaint, you should contact the NPF pensions team at Buck in the first instance, who will work with you to try and resolve the matter.

    In the event that you're unhappy with the outcome, the Trustee has a formal Internal Dispute Resolution Procedure (IDRP), that deals with the resolution of disputes between the Trustee, members of the Scheme and beneficiaries.